Go Mobile! Series: Optimize for mobile with Google Analytics

Understanding who visits your website is important when developing your AdWords campaigns. In this post, we'll show you how you can use Google Analytics to analyze your website traffic and optimize your AdWords campaigns.

Who's coming to your site?

More and more users are accessing regular websites through mobile phones with full internet browsers. These users may be looking for different information or want to take a specific action more quickly than those who visit from a desktop computer. Do you know how many are visiting your site from mobile devices?

You can easily find out with Google Analytics by looking at the Mobile Devices report in the Visitors reporting section. If most of your traffic is coming from the iPhone and Android operating systems, ensure your AdWords campaigns are reaching that same audience by checking that your AdWords campaign settings are enabled to show on iPhones and similar devices.

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What are they looking for?

Google Analytics helps you see which search keywords drove the most traffic to your website from mobile devices. Simply select "Keyword" as the secondary dimension on your Mobile Device report to see what they're looking for. You can then take advantage of these keywords by setting up a separate mobile campaign and including mobile-targeted ad copy.

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Where do they go?

Customers on-the-go may be looking for different information on your website than customers who are at a desktop computer. Within Google Analytics, you can see exactly what mobile customers are doing differently on your website. Simply create an Advanced Segment for mobile devices and apply it to the Content reports. You can then optimize your AdWords campaigns by setting up mobile-specific campaigns with a different landing page URL. For example, if the top visited page for mobile users is the Store Locator page of your website, you may want to choose that URL as your landing page.

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Get Started

We hope these tips are useful to help you Go Mobile! To get started with Google Analytics, visit www.google.com/analytics.

Posted by Emily Williams, Inside AdWords crew

Tuesday, February 09, 2010 at 3:57 PM

Update to Pharmacy Policy in U.S. and Canada

We understand how important it is for users to be able to purchase pharmaceuticals online for themselves or for loved ones, and we've decided to update our Google AdWords online pharmacy policy to ensure that the experience purchasing these products through our ads is a positive one. The change will go into effect towards the end of this month.

There are two main aspects to this change:

Only VIPPS and CIPA certified pharmacies will be allowed to advertise
We've made the decision to further restrict the ads we accept for online pharmacy sites in the U.S. and Canada. Starting at the end of this month, Google AdWords will only accept ads from online pharmacies in the U.S. that are accredited by the National Association Boards of Pharmacy VIPPS program, and from online pharmacies in Canada that are accredited by the Canadian International Pharmacy Association (CIPA.)

Pharmacies can only target ads within their country
These pharmacies may only target ads to users in the country in which they are accredited. This policy change does not affect our online pharmacy policy for countries outside the U.S. and Canada.

Accordingly, we'll no longer be using any 3rd party verifier of online pharmacies other than VIPPS and CIPA. AdWords advertisers who aren't accredited by VIPPS or CIPA will no longer see their online pharmacy ads displayed once this policy change comes into effect

We'll post to this blog again once the changes go into effect towards the end of this month. For more information on our current pharmacy policy, please see this link: http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=7463.

Posted by Dan Friedman, Inside AdWords crew

Watch free online courses in the AdWords Online Classroom

We're excited to announce our latest and most interactive online training for advertisers: the AdWords Online Classroom.

You can get free, hands-on online training on key AdWords topics, delivered by our own AdWords & Industry specialists.

We're offering a great selection of live and recorded courses, including:

* Improving your AdWords performance with key tips

* Reaching more potential customers

* Getting the most from your website with Website Optimizer

* Using Google Analytics reports to improve your AdWords return-on-investment

To view all upcoming live and recorded courses for North America, please visit our North America Online Classroom site.

To view upcoming live and recorded courses for the UK and Ireland, please visit our UK & Ireland Online Classroom site.

We look forward to seeing you in class!

Posted by Katrina Kurnit, Inside AdWords crew

Monday, February 08, 2010 at 8:51 AM

80 days until major AdWords API v13 sunset

This is an important reminder for those of you who use the AdWords API. On April 22, most v13 services will be turned off. To make sure that your application continues to work after this date, we recommend migrating to v200909 as soon as possible.

If you're an API user, you might want to follow the AdWords API Blog. It's a great place to learn about what's changing with the product and find migration resources.

If you're not an API user, but would like to learn more about it, visit the Google Code website.

Posted by Dan Friedman, Inside AdWords crew

Monday, February 01, 2010 at 2:10 PM

Introducing click-to-call phone numbers in local ads on mobile devices

When people search for goods or services using their mobile phones, they often prefer to call a store rather than visit that store's website. Whether they're placing a direct order, making a reservation, or inquiring about services, the ability for prospective customers to easily call your business is a key distinguishing feature of searches made on mobile phones versus computers.

Now you can make it even easier for potential customers to reach you by adding a location-specific business phone number in ads that appear on mobile devices with full internet browsers. Users can click the number to call you just as easily as clicking to visit your website. And, since ads can be served based on user location, a potential customer will see -- and can click to call -- the phone number of your store location that's nearest to them, not one that's across town.

This new feature also makes it easier for you to fully measure the results of your ads by allowing you to track how many calls you actually receive.

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Advertisers who participated in the beta trial have seen improved click-through rates. Plus, many advertisers received more visits to their websites in addition to incremental phone calls.

To show a click-to-call business phone number in ads on mobile devices with full Internet browsers, follow these two steps:

1. Set up location extensions and add your business phone number. Customers will be able to click to call your business location nearest to them.

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2. Check that you've chosen to show your ads on iPhones and other mobile devices with full Internet browsers in your campaign settings.

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That's it. Customers can now click to call you from your ads. If your campaigns are already set up this way, your phone numbers will start showing as click-to-call on mobile devices with full browsers automatically. The cost of a click to call your business will be the same as the cost of a click to visit your website.

To find out how many calls you've received from your ads, go to the Campaign Summary tab in your AdWords account. Click the "Filter and views" dropdown (step 1 in the screenshot below) and select "Segment by", then "Click Type" (steps 2, 3). The report shows how many clicks and how many calls you received (step 4). You can view calls received at the campaign, ad group or keyword level.

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If your campaigns are already set up with phone numbers in location extensions and opted in to mobile devices with full browsers, but you'd prefer to opt-out out of click-to-call, simply remove the phone number from your location extensions in AdWords.

Check out how click-to-call works in our latest Mobile (Ad)itude video below, or visit the AdWords Help Center to learn more.

Posted by Miles Johnson, Inside AdWords crew

Thursday, January 28, 2010 at 12:59 PM

New targeting options for mobile ads

If you've chosen to show ads on iPhones and other mobile devices with full internet browsers, you can now target specific mobile devices or carriers.

This feature makes it easier for you to reach the right users if you have a carrier- or device-specific message. This includes landing pages that have been optimized for a specific device, billing relationships with certain carriers, or mobile apps developed for a specific platform. For example, if you sell iPhone cases, you can use device targeting to ensure that users with Android phones won't see your ads.

Starting today, we're also making sure that ads linking to mobile app downloads will automatically appear only on devices that offer those apps. Plus, the ad will display a 'Download' link instead of a URL. Simply include 'itunes.apple.com/' or 'market.android.com/' followed by the app name in the ad's visible URL, and it will automatically display as 'Download iPhone App' or 'Download Android App.'

We hope these new features will deliver a better, more relevant user experience.

Posted by Katrina Kurnit, Inside AdWords crew

Wednesday, January 20, 2010 at 10:41 AM

Policy adjustment for display URLs

The display URL (the URL that appears within the ad itself) shows potential visitors to a site where they'll land when they click on an ad. For sites that sit on shared or hosted domains (such as blogspot.com), we're adjusting our display URL policy to make this more clear.

Beginning this week, all ads leading to sites on hosted domains will need to have display URLs that accurately reflect their destinations.

Let's say I wanted to create an ad linking to this blog: http://adwords.blogspot.com. In the past, blogspot.com would have been an acceptable display URL. Because there are so many independent blogs hosted on http://blogspot.com however, we now require the display URL to reflect the specific blog reached upon clicking the ad– in this case: adwords.blogspot.com.

Incorrect:

Destination URL: http://adwords.blogspot.com
Display URL: blogspot.com

Correct:

Destination URL: http://adwords.blogspot.com
Display URL: adwords.blogspot.com

Going forward, ads that don't include this additional information in their display URLs will be disapproved. A suggested display URL will be provided in the disapproval email notification, but we encourage you to proactively adjust any ads that you think might be affected by this change.

If you'd like to learn about this policy in greater detail, please visit the AdWords Help Center.

Thanks for your understanding, and for helping us to continue to improve the AdWords experience.

Posted by Miles Johnson, Inside AdWords crew

Tuesday, January 12, 2010 at 1:31 PM

Welcome to our "Go Mobile!" Series

This is an exciting time for mobile. Over the past year, consumers have increasingly turned to their mobile devices to access the internet. They're performing searches, browsing content, watching videos, and interacting with mobile applications. Looking ahead, analysts expect internet usage on mobile devices to continue to ramp up even faster than it did on desktop computers.

Even more exciting, is our new approach to buying a mobile phone. The Nexus One is a convergence point for mobile technology, apps, and the Internet. It's a great example of how users are able to access information wherever they are, and whenever they need it -- all from a device that fits in your pocket.

For the next few months, we'll be devoting a weekly post to mobile advertising. The series will highlight insights, new features, best practices, and tips for how to optimize your mobile ad campaigns.

As you begin to think about how mobile advertising fits into your plans, we hope the Go Mobile! series will be a helpful resource to stay informed and be inspired.

Posted by Dan Friedman, Inside AdWords crew

Thursday, January 07, 2010 at 11:06 AM

AdWords system maintenance on January 9th

On Saturday, January 9th, 2010 the AdWords system will be unavailable from approximately 10AM to 2PM PST, for maintenance. While you won't be able to sign in to your accounts during this time, your campaigns will continue to run as usual.

AdWords system maintenance typically occurs on the second Saturday of each month from 10AM to 2PM.

We'll continue to update you via the blog as we always have, but please make note of the January 9th date and of our scheduled maintenance further down the road.

Posted by Emily Williams, Inside AdWords crew

New ways to optimize Content Network campaigns

We're often asked, "How can I maximize the ROI from Content Network campaigns?"

As part of our new Optimization University initiative, we've developed a Getting Started Guide and a series of 6 videos to help answer this question for you. The guide and videos provide a conceptual walk-through and demo of the major steps involved in executing a Content Network campaign. These include:

• Campaign setup best practices
• Creating appropriate ad groups
• Selecting effective keywords
• Developing high impact ad creative
• Bidding strategies
• Conversion tracking and tweaking for ROI

Along with simple tips and tricks to improve ROI, we also go over several tools, such as the Wonder Wheel, the Keyword Tool and Conversion Tracking, that can help you be more efficient. These recommendations are based on our analysis of thousands of campaigns to understand what works and what doesn't. We hope you can start applying them to your campaigns today.

If you're starting a new Content Network campaign, watch the first video below; you may find it to be particularly valuable.

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You can also always bookmark the playlist or find all the latest videos on our YouTube channel.

[Note: this post is reprinted from the Google Agency Ad Solutions Blog.]

Posted by Miles Johnson, Inside AdWords crew

Wednesday, January 06, 2010 at 4:31 PM